GENERAL TERMS AND CONDITIONS – INSTANT INSULATION

These General Terms and Conditions form an integral part of any estimate, quotation, invoice, or contract issued by Instant Insulation (hereinafter referred to as the “Contractor”).

By accepting an estimate or paying a deposit, the client acknowledges having read and agreed to these Terms and Conditions.

1. Scope of Work

Only the work specifically described in the estimate is included.

Any work not explicitly mentioned shall be considered additional work and will be subject to additional charges.

2. Measurements and Price Adjustment

When measurements are provided by the client (remote sale or online estimate), pricing is based on the information submitted.

The final price will be confirmed on-site based on:

  • Exact measurements

  • Actual accessibility

  • Structural conditions

  • Building characteristics

Any variation in surface area, configuration, or technical conditions may result in a price adjustment before work begins.

The Contractor reserves the right to suspend work if the client refuses the required adjustment.

3. Hidden Conditions

Any condition not visible during the estimation process may result in additional charges, including but not limited to:

  • Mold

  • Excess moisture

  • Poor ventilation

  • Presence of asbestos

  • Pest infestation

  • Structural damage

  • Hidden obstructions

Such work will require client approval before execution.

4. Building Code Compliance

Unless otherwise specified in writing, the client is responsible for:

  • Any required thermal barriers

  • Any fire protection requirements

  • Interior finishes (e.g., drywall, paint, etc.)

  • Any specific municipal or regulatory requirements

The Contractor is not responsible for regulatory requirements not explicitly included in the estimate.

5. Spray Foam Insulation

The client acknowledges that:

  • Spray foam thickness may vary slightly depending on weather conditions and surface characteristics

  • Thermal performance depends on several factors beyond the Contractor’s control

  • Any required protective or thermal barrier remains the client’s responsibility unless explicitly stated otherwise

6. Ventilation and Condensation

The Contractor is not responsible for:

  • Pre-existing ventilation issues

  • Condensation problems

  • Ice formation

  • Pre-existing mold

  • Existing structural defects

Work performed does not constitute a guarantee of the building's ventilation system.

7. Access to the Worksite

The client must:

  • Provide safe and unobstructed access to the work area

  • Clear the work zones

  • Remove or adequately protect personal belongings

The Contractor cannot be held responsible for damage to items not removed or insufficiently protected.

Additional fees may apply if the site is obstructed or improperly prepared.

8. Deposit, Payment, and Financing

A deposit may be required to reserve an installation date.

Unless otherwise specified:

  • The deposit confirms the client's commitment

  • The remaining balance is payable immediately upon completion of the work

Financing is subject to credit approval, and eligibility must be confirmed.

Promotional financing offers are limited in time, and Instant Insulation has no control over financing provider decisions.

Any unpaid balance will incur interest at 2% per month (24% annually).

9. Cancellation

Any cancellation within 72 hours of the scheduled installation date may result in the loss of the deposit.

If materials have already been ordered or costs incurred, those expenses remain billable to the client.

10. Government Rebates and Grants

Any information provided regarding government incentives or rebates is for informational purposes only.

The Contractor does not guarantee:

  • Client eligibility

  • Application approval

  • Processing timelines

  • The amount granted

Government rebates are paid directly to the applicant listed on the official program documents. The client is responsible for submitting their own application.

11. Warranty

The warranty covers labor only.

Materials are covered by the manufacturer’s warranty, subject to their respective terms and conditions.

Any warranty claim must be submitted in writing within 30 days of discovering the defect.

12. Delays and Force Majeure

The Contractor cannot be held responsible for delays caused by:

  • Weather conditions

  • Material shortages

  • Accidents

  • Labor disputes

  • Events beyond the Contractor’s control

Installation dates are approximate and not guaranteed.

13. Limitation of Liability

The Contractor’s maximum liability is limited to the amount paid for the work concerned.

The Contractor shall not be liable for:

  • Indirect losses

  • Loss of income or revenue

  • Consequential damages

  • Claims related to pre-existing conditions

14. Payment Disputes

Any payment dispute initiated without first contacting the Contractor will be considered a breach of contract.

Administrative and collection fees may be charged to the client.

15. Governing Law

This agreement is governed by the laws of the Province of Alberta.

Any dispute shall be submitted to the judicial district of Alberta.